SMR - Journal of Service Management Research

Digital public goods (DPGs) offer many opportunities for improving public life. They promote digital services for citizens, enable seamless data leveraging as digital platforms, and facilitate efficiency gains in the public sector. DPGs’ impact is...

Cultural institutions increasingly face declining visitor numbers and must adapt to shifting visitor behaviors. This development threatens cultural diversity and places institutions in precarious positions. While the causes for this trend can be...

Providers of access-based services frequently adopt partitioned pricing models to differentiate price components for customers, such as fixed and variable fees. In practice, service providers tend to adjust price components levels simultaneously...